The Nessus premium support
Day and night team to provide service for you at any time
You need to use Nessus help?As long as a telephone, E-mail or chat request, we can offer help at any time
If you need to use Nessus help?Use the Tenable Nessus senior support, your team will be able to get all the year round telephone, email, chat and support community.This advanced technical support to help ensure faster response and solve the problem.
Senior support plan function
Telephone support
Senior support plan specified support contacts can get phone support all the year round.Tenable Community is a list of phone Numbers.
Chat support
Chat support all the year round.Login the chat function only in a designated contact Tenable the Community to provide the chat function.
Tenable community
All designated contacts with a valid support contract can login through the Tenable Community to submit support cases.TenableCommunity 包含知识库、文档、许可证信息以及可用电话号码列表（适用于拥有电话支持的客户）和一个启动实时聊天会话的按钮。主要支持联系人还可以使用 Community 添加/删除支持联系人。
The initial response time
P1 - serious: < 2 hours
P2 - high: < 4 hours
P3 - medium: < 12 hours
P4 - informational: < 24 hours
Support contact
An account limit for ten (10) authorized to contact technical support to specify support contacts.Support contact必须非常熟练地使用信息技术和他们从 Tenable 购买的软件，并了解通过软件手段监控的客户资源。支持联系人必须会讲英语，并且在申请支持时使用英语。支持联系人必须提供 Tenable 为解决支持请求而合理请求提供的信息。